FREQUENTLY ASKED QUESTIONS
- What is the difference between the Foundation, Intermediate and Professional memberships?
- CLICK HERE to review the differences!
- I lost my password, can you please send it to me again?
- Please CLICK HERE to attempt login. Once this fails, click on "Forgot Password". You will receive a link to reset your password.
Payments
- Can I pay via debit order?
- Yes. Click here to email us and we will send it to you.
- What is Payfast? And can I trust it?
- Payfast is a secure online payment platform. For more information about Payfast, please visit their website by clicking here.
- How do I cancel Payfast and take up debit order instead?
- Please email us to cancel your Payfast debit arrangement. We will respond with the necessary debit order form.
New Vs Old Packages
- I am a Member, how much do I pay to upgrade?
- We would be happy to help. Just fill in this quick form!
- Can I pay via EFT every month?
- Unfortunately not. Only annual payments can be made via EFT. Monthly members are welcome to pay via debit order or Payfast.
- Can I sign up as a business?
- Yes. Please see the Corporate Package Membership option.
Access
- I am already a SAPIN member, why can't I access my account?
- Click on this link and click "Forgot Password". You will receive a link to reset your password.
- How do I access previous webinars?
- If you are a paying member, please log into your account by clicking here and head to the Resources tab.
- How do I clear my cart?
- Please remain logged into your account and click on this link to clear your cart and try again:.
Events
- Why am I not receiving event updates?
- Please check your SPAM folder for our emails. Mark our SAPIN email addresses as "not spam" AND ADD [email protected] to your address book.
- Can I bring a friend to the event?
- Yes but at a cost. You are welcome to bring a guest, please include their details when purchasing your ticket. No guests are allowed at exclusive MEMBERS ONLY events, unless otherwise arranged.
- I paid for my event ticket but did not receive it. Where do I access the info?
- Please check your SPAM folder for our emails. You are also welcome to email us to check your booking confirmation.
Tools
- How do I sign for Lightstone? And what is my discount as a SAPIN member?
- Please email us to set this up. CLICK HERE to create email.
- How do I sign up for TPN? And what is my discount as a SAPIN member?
- Please email us to set this up. CLICK HERE to create email.
- How do I access previous webinars?
- If you are a paying member, please log into your account by clicking here and head to the Resources tab.
- Why must I pay for previous webinars?
- If the webinar was for paying viewers only, you will need to pay to view as well. UPGRADE TODAY.
Power Team Members
- I have a property deal but need to discuss it with someone, can you help me?
- Indeed. You can submit your deal to Bruno Simao Brokerage and a consultant will reach out.
- Can someone help me with bond assistance?
- We have partnered with at360Fin to assist with bond queries. Please click below to send them an email.
- Do you have lawyers that can assist me?
- Yes. We have partnered with Bruno Simao Attorneys. Click here to send them an email.
- I have tenants that won't move out, do you have a product that covers me?
- Yes. We have partnered with Quattro. Click here to email them.
