FREQUENTLY ASKED QUESTIONS

• What is the difference between the Foundation, Intermediate and Professional memberships?
• CLICK HERE to review the differences!

• I lost my password, can you please send it to me again?
• Please CLICK HERE to attempt login. Once this fails, click on "Forgot Password". You will receive a link to reset your password.

Payments

• Can I pay via debit order?
• Yes. Click here to email us and we will send it to you.

• What is Payfast? And can I trust it?
• Payfast is a secure online payment platform. For more information about Payfast, please visit their website by clicking here.

• How do I cancel Payfast and take up debit order instead?
• Please email us to cancel your Payfast debit arrangement. We will respond with the necessary debit order form.

New Vs Old Packages

• I am a Member, how much do I pay to upgrade?
• We would be happy to help. Just fill in this quick form!

• Can I pay via EFT every month?
• Unfortunately not. Only annual payments can be made via EFT. Monthly members are welcome to pay via debit order or Payfast.

• Can I sign up as a business?
• Yes. Please see the Corporate Package Membership option.

Access

• I am already a SAPIN member, why can't I access my account?
• Click on this link and click "Forgot Password". You will receive a link to reset your password.

• How do I access previous webinars?
• If you are a paying member, please log into your account by clicking here and head to the Resources tab.

• How do I clear my cart?
• Please remain logged into your account and click on this link to clear your cart and try again:.

Events

• Why am I not receiving event updates?
• Please check your SPAM folder for our emails. Mark our SAPIN email addresses as "not spam" AND ADD [email protected] to your address book.

• Can I bring a friend to the event?
• Yes but at a cost. You are welcome to bring a guest, please include their details when purchasing your ticket. No guests are allowed at exclusive MEMBERS ONLY events, unless otherwise arranged.

• I paid for my event ticket but did not receive it. Where do I access the info?
• Please check your SPAM folder for our emails. You are also welcome to email us to check your booking confirmation.

Tools

• How do I sign for Lightstone? And what is my discount as a SAPIN member?
• Please email us to set this up. CLICK HERE to create email.

• How do I sign up for TPN? And what is my discount as a SAPIN member?
• Please email us to set this up. CLICK HERE to create email.

• How do I access previous webinars?
• If you are a paying member, please log into your account by clicking here and head to the Resources tab.

• Why must I pay for previous webinars?
• If the webinar was for paying viewees only, you will need to pay to view as well. UPGRADE TODAY.

Power Team Members

• I have a property deal but need to discuss it with someone, can you help me?
• Indeed. You can submit your deal to Bruno Simao Brokerage and a consultant will reach out.

• Can someone help me with bond assistance?
• We have partnered with at360Fin to assist with bond queries. Please click below to send them an email.

• Do you have lawyers that can assist me?
• Yes. We have partnered with Bruno Simao Attorneys. Click here to send them an email.

• I have tenants that won't move out, do you have a product that covers me?
• Yes. We have partnered with Quattro. Click here to email them.